Privacy Policy

1. Introduction

Ana Lemes Cleaning ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request our services. This policy complies with applicable U.S. federal laws and Massachusetts state privacy regulations.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Details about the cleaning services you request, property type, size, and location
• Technical Data: IP address, browser type, device information, and cookies
• Communication Data: Messages and inquiries you submit through our website or by email

3. How We Use Your Information

• Provide, schedule, and manage cleaning services
• Respond to your inquiries and quote requests
• Send service confirmations and follow-up communications
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (only with your consent)

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to deliver our services under strict confidentiality agreements. We may also disclose information if required by law or court order.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights (Massachusetts Residents)

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• File a complaint with the Massachusetts Attorney General's Office

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Contact Us

Ana Lemes Cleaning
Email: analemescleaning@gmail.com
Phone: (781) 905-7237